Even the best teams encounter costly, puzzling problems. Leaders and others concerned with improving software quality and team process often say they are going to address “the” root cause of such a problem. But is there only one root cause? How do you discover the cause or causes? And how do you ensure your fix doesn’t cause more headaches than the original problem? The five-whys method of root-cause analysis helps you effectively discover what went wrong and what to do about it. This presentationl demonstrate how his team use this method to bring about continuous improvement in their software process. Following a brief introduction to the five-whys method, we’ll introduce a fun and slightly silly scenario that includes some problems amenable to root-cause analysis.
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